FAQ

Delivery Charge?

? Delivery Charge:Home delivery by eCourier/Paperfly
-we may request for partial/full advance payment for the order while confirmation call

SPECIAL DISCOUNT DELIVERY CHARGE(if NO coupons/points used on the order)


if order “Subtotal" is less than 500tk:
Inside Dhaka: 39tk
Outside Dhaka: 59tk


if order “Subtotal" is more than 500tk:
Inside Dhaka: FREE
Outside Dhaka: 49tk


-we will call and apply SPECIAL DISCOUNT DELIVERY CHARGE on the order manually, please wait for the confirmation call after placing the order

GENERAL DELIVERY CHARGE(if coupons/points used on the order)
Inside Dhaka: 75tk
Outside Dhaka: 135tk
-GENERAL DELIVERY CHARGE will be added automatically during checkout

? Average Delivery Time:
Inside Dhaka: 1-2 days
Outside Dhaka: 2-10 days
*80% delivery time – inside dhaka: next day, outside dhaka: 2-7 days

When will i get delivery?

? Average Delivery Time:
Inside Dhaka 1-2 days
Outside Dhaka 2-10 days
*80% delivery time – inside dhaka: next day, outside dhaka: 2-7 days

Some of the products are really cheap compared to other online shops, are those cheap products not original or low quality?

We source products at the lowest price possible and offer a very competitive price on similar products like other online shops. Our price is justified to give customers the best possible price compared to other online shops.

We serve the best products at the best price, we do not give artificial fake high price or fake discounts where we can offer a low price to maintain customers satisfaction.

If we have copy/replica/high-grade replica/low-grade replica products we would mention that on the product description page and price will be fixed according to that, if you have any complaint regarding pricing please let me know asap.

Can i return the product?

Yes, to delivery man while receiving the product. After receiving the product no return will be accpetable. But if any special case please contact our support, we will do our best to serve you 🙂

Can i get a discount?

Why NOT? Please contact our support.

Where can i complain?

Please check our Contact page

What are Dakhm's order delivery process steps?

  1. Order Received
  2. Order Validated
  3. Order Confirmed
  4. Sorting
  5. Packaging
  6. Handed Over To Courier Partner
    1. Picked Up
    2. In Source Hub
    3. Sent to Destination Hub
    4. In Destination Hub
    5. Delivery Agent Assigned
  • On The Way To Delivery
  • Delivered/Completed

Any Questions? Please contact our support