FAQ
Delivery Charge and Time?
Delivery charges and time are mentioned on all “Single product pages" for that particular product.
Do i need to pay Delivery charge in advance for Inside Dhaka delivery by only Bkash?
Its upto you, but you can pay when Cash On Delivery.
Where can i know more about Taka Points? How to earn and buy with Taka Points?
To know more about Taka Points please follow this link
Some of the products are really cheap compared to other online shops, are those cheap products not original or low quality?
We source products at the lowest price possible and offer a very competitive price on similar products like other online shops. Our price is justified to give customers the best possible price compared to other online shops.
We serve the best products at the best price, we do not give artificial fake high price or fake discounts where we can offer a low price to maintain customers satisfaction.
If we have copy/replica/high-grade replica/low-grade replica products we would mention that on the product description page and price will be fixed according to that, if you have any complaint regarding pricing please let me know asap.
I want to give a complaint/suggestion/advice where can I contact?
Please check our Contact page
Can i return the product?
Yes, to delivery man while receiving the product. After receiving the product no return will be accpetable. But if any special case please contact our support, we will do our best to serve you 🙂
Can i get a discount?
Why NOT? Please contact our support.
Where can i complain?
Please check our Contact page
What are Dakhm's order delivery process steps?
- Order Received
- Order Validated
- Order Confirmed
- Sorting
- Packaging
- Handed Over To Courier Partner
- Picked Up
- In Source Hub
- Sent to Destination Hub
- In Destination Hub
- Delivery Agent Assigned
- On The Way To Delivery
- Delivered/Completed