Terms and Conditions

  1. 1 Account is valid for 1 individual person only, it is NOT permissible to have more than 1 account of 1 individual person, if found unfair means of collecting points/taka from multiple accounts – points and account will be banned.
  2. Dakhm’s decision is final, and can take legal actions against any type of point fraud
  3. Customers may require to pay advance full/partial for order processing, if asked by our representative.
  4. We hold the right to not process order from any customers if our conditions are not met, or customers don't act upon our given terms.
  5. After paying advance for orders, if the customer refuses to accept the order after dispatch, Dakhm can refund the advance amount keeping the service charge/delivery charge or any other charges associated with the order processing.
  6. Any repeated unfair requests to our representative may result in ban on customers name/address/IP/number/order
  7. When it comes to refund, we will refund the amount customer paid deducting discount/cashback/points/delivery charge/any other charges related to the order.
  8. We will always discourage customers to not buy with discounts/coupons/points as our product prices are very very low already.
  9. We will not provide support on how to earn discounts, if a customer can understand and apply how to get discount by our rules, he can apply discount while purchasing. If a customer does not understand how to take discounts, it is his luck.
  10. A customer can not bulk(same product quantity more than 2) order using points/coupon/discount system within 60 days period.
  11. If a customer wants to order bulk(same product quantity more than 2) within 60 days period, he/she will have to contact us and the final price/terms will be fixed by us for that customer at that point of time only and that price/terms may not be valid for other times/customers and our decision is final. We don't encourage customers to bulk(same product quantity more than 2) order from our website as our main goal and pricing is focused as per retail selling and we may not process any order that we think is not as per our rules and policy.
  12. All customers' discounts will may or may not be the same.
  13. Discount/points are for promotional purposes only, per user discount is very limited and we may not give discounts to all customers depending on various facts, Dakhm's decision is final.
  14. At current position, if a customer's discount/coupon/points exceed 350, we will deal it manually and it will be up to Dakhm's management to allow a customer to have 350 taka+ discounts or not. This is done to reduce fraud/fake/loss transactions.
  15. Once bkash cash out is received by the customer, no products/service is refundable/replaceable
  16. at current stage, we will not allow discounts above 350tk per customers, apart from special cases.
  17. There will be no warranty/guarantee/points on replaced/exchanged/returned product.
  18. Earned Points will be deducted from customer for replace/exchange product.
  19. One time return/replace/refund/exchange per product/service/order.
  20. If any issue with order/product, fees will be same as per the related order for which issue occurred.
  21. if there is any issue or claim from the customer and we see the customer is not right or the customer can not show any proof, our decision will be final.
  22. if there is any claim from customer regarding broken/defected/not  working/missing/wrong product or any other type of claim which is covered under warranty/guaranty period of that product and we initiate a return/exchange from customer within warranty/guaranty period and customer fails or give product back to the picker man/delivery man/our location within warranty/guaranty period, we have the right to not process return/refund/exchange and our decision will be final.
  23. If a customer asks for refund/return of a product he bought with previous orders' points and if we complete the refund/return process – customers may or may not get back used previous orders' points he earned, it is up to Dakhm to return used points or not to the customer, decision will be based on customer's activity with us.
  24. if a customer places his first-order: A and then places his second-order: B with points earned from order: A, and then asks for refund/return of order: A, Dakhm holds the right to not process the refund/return of order: A or deduct the amount in taka with points customers earned from refund/return of order: A. Altogether it is up to Dakhm about how this custom return/refund process will be handled, if Dakhm finds unfair means by the customer, Dakhm holds right to cancel and customers must obey our final decision.
  25. it is not possible to add/delete products to an Order manually after customers place the order because points are sometimes calculated in % so adding/deleting a product keeps that product out/in of % points discount unlike products already checkout by the customer — to add/delete products customer has to cancel the previous order and re-order again by us(contact us) or by the customer himself.

*information about Taka Points and Taka Points Terms and Conditions

*DAKHM.COM’S LOWER PRICE REPORT POLICY

*rules can change anytime without notice

*we may delete point accounts, if user is inactive, no purchase history, no activity, points earned to gain more advantages

*in case of refund, customer will get only what he paid for the product or service

*dakhm.com reserves right to delete/add Taka Points account/Taka Points/user account/Order/Product/Stock/Discount any time without notice if found fraudulent/does not go with our rules/inactive accounts/decision of our management. Dakhm.com is NOT bound to answer any questions regarding any functions/activities on the website.

*stock not available means – the particular product is not available with the supplier or the seller with given price and quantity and we are unable to deliver the product as per various circumstances

*please use your valid information at all steps to avoid hassle, we will contact and verify your given information if anything is suspicious and not relevant we can cancel/delete accounts/orders.

*we will delete accounts that is suspicious, dangerous, duplicate, fake, non-active, spam, malpractice, not relevant, strange names apart from real names compared to our real customers

*reviews on our website based on customer experinces all over the internet for that product by our team, customers, users, writers, quality control

*LOWEST PRICE in market = comparatively lowest price compared to other online marketplaces

**for any reason if the order is on HOLD status for more than 6 hours after placing the order by the customer, Dakhm holds the right to cancel the order for other customers to order that product

*we at Dakhm try to handover the product as fast as possible to 3rd party delivery courier company, after handover we DO NOT have any control over 3rd party delivery company timing and other factors, after handover to customer doorstep – all are handled by the 3rd party delivery courier company, if any issue occurs we can only request 3rd party delivery courier company, it is up to them to honor our request or not. We will always inform our customers about delivery timing reported by the 3rd party delivery courier company and delivery information reported by 3rd party delivery courier will be mentioned on single product pages and we will also let the customer know beforehand, therefore if there is any issue regarding delivery, Dakhm is not liable at all, but we will follow up and request 3rd party delivery courier company to solve the issue as early as possible.

*in any case Dakhm's decision is final

Product information disclaimer: While we strive to obtain accurate product information, price from the supplier, online, product user, we cannot guarantee or ensure the accuracy, completeness, or timeliness of any product information. We recommend that you do not solely rely on the information presented on this website and that you always read labels, warnings, and directions and other information provided with the product before using or consuming a product. For additional information about a product, please contact the manufacturer, expert, or search google, youtube for product reviews and features. Dakhm.com assumes no liability for inaccuracies or misstatements about products. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Content on this website is for reference purposes only and is not intended to substitute for advice given by a physician, pharmacist, or other licensed healthcare professionals, product expert. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. We can only provide information provided by the supplier and we mention at best to represent a product about its authenticity or duplicate, therefore we are always transparent about our product information, price, delivery and give as much as authentic information about a product.

Lowest price disclaimer: We try to maintain lowest price for everything on our website. Everyday price fluctuates for different reasons in every type of market, to keep up with lowest price on market we work with suppliers to source products lowest as possible.It is very much time-consuming to manually sort, search, update our prices across our website which may show you higher prices on some items on our website sometimes, therefore if you want to buy something and see a better price of that same product somewhere else please let us know. Sometimes it is a loss for us to give at lowest price, but we are doing it to keep our customers loyal to us and give our customers a better experience, we will do our best to sell at the lowest price possible. What mean? means Lowest price comparatively with other markets+getting cashback on your paid amount via points. Therefore Customer is paying less per product from the price mentioned on our website.

When using our website, users are bound by our Terms and Conditions, we would request not to use Dakhm.com if Terms and Conditions are not met.

Refund, Return, Exchange

return exchange charge Outside Dhaka 110tk – 1000tk
return exchange charge Inside Dhaka 55tk – 1000tk

  • if a product has issues(factory defect/faulty product) OR wrong product delivered and customer wants to return/exchange it, return charge is free for customer(we will bear the return charge) and will also free deliver the new replaced product.
    • return charge to us from customer: FREE
    • delivery of the replaced product to customer: FREE
  • if the product is NOT faulty(factory defect) and customer wants to return it, customer will bear the return charge to us and pay the return charge or any other additional charges as per our rules.
    • return charge to us from customer: as per current return charge
    • delivery of product to customer: as per current delivery charge
  • if the product is faulty(damaged by customer) and customer wants to return it within warranty/guarantee period of the product – return charge to us will be free(we will bear the return charge) and if we find the product is damaged due to customer usage, we will not replace/exchange/refund the faulty product and customer will take back the product by paying return delivery charge to customer’s location or pay any other additional charges as per our rules.
    • return charge to us from customer: FREE
    • delivery of product to customer: as per current delivery charge
  • We will not consider these events for return/exchange:
    • change of mind.
    • product does not perform as customer expected.
    • not compatible or support customer’s device or equipment.
    • customer unable to operate/configure/setup.
  • Customers must do unboxing/unpacking video every time, if there is any issue video proof will help the customer to solve the issue otherwise Dakhm’s decision will be final for any issue solution.
  • Return charge is applicable if customer cancels the order after the order is confirmed.
  • If customers do not perform return/refund/exchange/replacement action said by our representative in 2 days period, Dakhm is not responsible for product damage/loss or customers’ money. Dakhm has the right to make decisions about customers money/product/service to abandon/sell/destroy in such cases.
  • For return/refund/exchange/replacement Dakhm’s decision is final and customers must agree with our final decision while placing order from Dakhm.

**we don’t want customers to face issues while buying from us and also we don’t want loss of product/money/reputation, therefore, we request customers to be honest and think before making a purchasing decision and we will also make sure that we are honest in all steps and provide a win-win service to customers and our goal is to give the best possible service and make customers happy and we request for complete cooperation from customer’s side also.

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